Privacy Policy
This Privacy Policy explains how Junction Systems ("we", "our", "us") collects, uses, stores, and protects information obtained from visitors and clients of juncsys.com and related services including Junction Store, Junction POS, and Dukaan AI. By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
Junction Systems is a technology enterprise based in Karachi, Pakistan. We develop and manage the Junction Store commerce platform — an enterprise WooCommerce-based architecture engineered for retail platforms.
Official Contact Channel:
- Company: Junction Systems
- Address: Karachi, Sindh, Pakistan
- Email: info@juncsys.com
- WhatsApp: +92 345 305 5103
- Website: https://juncsys.com
2. Information We Collect
2.1 Information You Provide
- Name, email address, and contact details upon submitting enquiry or contact forms.
- Business name and store infrastructure details when deploying Junction Store.
- Payment metadata — processed securely via JazzCash / EasyPaisa. We do not store raw credit card or financial credentials.
- Direct communication records via WhatsApp or email.
2.2 Automatically Transferred Data
- IP addresses, browser header profiles, and network telemetry.
- Telemetry metrics via Google Analytics.
- Operating environment and referral routing paths.
2.3 Client Commerce Platform Data
During the setup and maintenance phase of Junction Store deployments:
- Product catalogue and order state structures strictly for operational configuration.
- Transient server deployment credentials (purged post-deployment).
- Payment gateway configurations managed locally on the client's host environment.
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Respond to technical enquiries and platform support | Legitimate interest / contract performance |
| Deploy and configure custom Junction Store environments | Contract performance |
| Subscription and invoice billing operations | Contract performance |
| Platform performance and feature optimization | Legitimate interest |
| Security auditing and legal compliance | Legal obligation |
4. Dukaan AI — Data Handling
Dukaan AI is an AI sales engine integrated into Junction Store. It connects via Groq API infrastructure (utilizing Llama and Gemma models). Key data handling protocols include:
- Customer chat payloads are processed transiently through Groq API infrastructure.
- Conversational payloads are not stored permanently on Junction Systems core servers.
- API keys are encrypted using server-level environment variables on client hosting infrastructure.
- Chat sessions are temporary and cleared when the browser session ends.
Groq Data Policy: https://groq.com/privacy-policy/
5. WhatsApp Communications
When interacting via automated or manual WhatsApp support workflows:
- Data processing is subject to Meta's global privacy standards.
- Logs are retained for up to 12 months for quality assurance.
- Conversation records are never sold or exposed to external data brokers.
6. Cookies & Tracking
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | WordPress session, WooCommerce cart state | Session |
| Analytics | Google Analytics — usage telemetry | 2 Years |
| Preference | Language and currency configurations | 1 Year |
7. Data Retention & Security
| Data Scope | Retention Period |
|---|---|
| General Enquiry Form Data | 3 Years |
| Invoices and Subscription Ledgers | 7 Years (Tax Compliance) |
| Client Infrastructure Credentials | Purged within 7 days post-setup |
Security Standard: Data in transit is secured via TLS 1.3 encryption. Critical credentials stored on client servers use AES-256 encryption standards.
8. Contact & Data Subject Rights
To request data access, correction, or permanent removal under applicable data privacy frameworks, reach out directly to our engineering & operations team:
- Email: info@juncsys.com
- WhatsApp Support: +92 345 305 5103
- Turnaround Time: Requests are processed within 2 business days.