Frequently Asked Questions

We set up your hosting, domain, SSL, and install the full Junction Store platform. We connect all your payment gateways (JazzCash, EasyPaisa), couriers (TCS, Leopards, Trax), and configure your store. You are live and accepting orders by end of week 1.

None at all. We handle everything — server setup, WordPress installation, theme activation, plugin configuration, and all integrations. You just need to provide us your business details and payment gateway credentials.

Your business name, logo, contact details, JazzCash/EasyPaisa merchant credentials, your domain name (e.g. yourstore.pk), and product information. We handle everything else.

Basic setup (store live with payments and couriers) is complete within 3-5 business days. Full setup including POS training, inventory setup, and barcode printing is done within 7-10 days.

No long-term contract. All plans are month to month. You can cancel anytime with 30 days written notice. No cancellation fees.

Yes. Upgrade from Basic to Standard or Enterprise at any time. We handle the migration with zero downtime — your store stays live throughout. Downgrades take effect at the next billing cycle.

Hosting, free SSL certificate, monthly backups, installation & integration, bug fixing support, and inventory management support — all included in every plan. No hidden fees.

We accept JazzCash, EasyPaisa, bank transfer, and cash. An invoice is sent on the 1st of each month. Payment is due within 7 days.

We send a reminder on day 7. If payment is not received by day 14, features are restricted. If not received by day 30, the subscription is cancelled. We always give advance notice before taking any action.

Unlimited products on all plans. Free Hosting handles up to 50,000 products comfortably. For very large catalogues (100,000+ products), we recommend upgrading to VPS Hosting.

Yes. WooCommerce supports variable products natively. You can create product variations with different sizes, colours, materials, or any attribute — each with its own price, SKU, and stock level.

Yes. WooCommerce has a built-in CSV importer. We can help you format your product spreadsheet and import all products at once. This is included in the initial setup.

Yes. Junction Store is fully responsive and optimised for mobile. Over 70% of Pakistani online shoppers browse and buy on mobile — the store is designed with this in mind.

Any device with a modern browser — tablet, phone, laptop, or desktop. No app download required. Works on Android, iOS, Windows, and Mac. A 10-inch tablet is the most common and comfortable setup for a store counter.

Yes. Junction POS is offline-first. If your internet goes down, staff can continue processing sales. All transactions are saved locally and automatically synced to your WooCommerce store when the connection returns.

Yes. Any USB or Bluetooth HID-compatible barcode scanner works. Scan a product barcode and it instantly appears in the cart. No additional configuration needed.

Yes. Any 80mm thermal receipt printer with ESC/POS support works (Epson, TVS, Sam4s, etc.). Receipts can also be sent via WhatsApp or SMS if no printer is connected.

Yes. Junction POS is available on Standard (PKR 55,000/month) and Enterprise (PKR 95,000/month) plans. Basic plan includes the online store and payment/courier integrations only.

We help you set up warehouse locations, add all your products with correct stock quantities, generate and print barcodes and labels, and train your staff on the POS and inventory management system.

Multi-location inventory is available on the Enterprise plan. Each branch has its own stock levels, and transfers between locations are tracked. The Enterprise plan includes up to 5 locations.

Yes. Set a low stock threshold per product (e.g. alert when quantity drops below 5). You receive an email and WhatsApp notification automatically. The alert clears when you restock.

Yes. Every stock movement — sales, manual adjustments, returns, damage — is recorded with a timestamp and staff member. Reports include Stock Status, Low Stock, Movement History, Valuation, and Shrinkage.

JazzCash, EasyPaisa, Cash on Delivery (with SMS OTP verification), and debit/credit cards via Foree Pay. All payment methods are available on every plan.

When a customer places a CoD order, they receive an SMS with a 6-digit OTP. The delivery rider asks for this OTP before handing over the parcel. This eliminates fake orders and reduces return-to-origin rates significantly.

Yes. All payments go directly from your customer to your JazzCash/EasyPaisa merchant account or bank account. Junction Systems never holds or processes your customer payments. Your credentials are stored encrypted on your own server.

Yes. You need a JazzCash merchant account and/or EasyPaisa merchant account. We can guide you through the application process — approval typically takes 3-7 business days.

TCS, Leopards, Trax/Sonic, PostEx (Enterprise), and Rider.pk same-day delivery (Enterprise). All plans include TCS, Leopards, and Trax. PostEx and Rider.pk are Enterprise-only.

When an order is placed, you click Book Shipment in your WooCommerce orders. The system creates a booking with your selected courier, generates a tracking number, and sends the customer a tracking link via SMS/WhatsApp automatically.

PostEx COD remittance is available on the Enterprise plan. PostEx collects Cash on Delivery from customers and transfers the funds to your bank account on a set schedule (typically weekly).

Yes. Rider.pk same-day delivery is available on the Enterprise plan for Karachi, Lahore, Islamabad, and Rawalpindi. Orders placed before 12pm are typically delivered the same evening.

Basic: Email support with 48-hour response. Standard: WhatsApp support with 24-hour response. Enterprise: Phone and WhatsApp with 12-hour SLA and a dedicated account manager.

If any feature of the Junction Store platform stops working — payment errors, courier API issues, POS glitches, theme display issues — we fix it at no extra cost. This is included in all plans.

Yes. We welcome feature requests from all clients. Popular requests are added to the product roadmap. Custom features can be developed at an hourly rate — contact us for a quote.

Email: support@juncsys.com — WhatsApp: +923453055103 — Support hours: 9am–9pm Monday to Saturday.